How to Change/Reset your Paylocity Password

You can have your password reset on the website. Below are the step-by-step instructions. 

Reset Password

Create a new confidential password:

1. Navigate to the Paylocity.com login page.

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1. Select the Help option.
2. Select Forgot Password.
3. Enter the Paylocity-assigned Company ID.
4. Enter the user's Username.
5. Enter the user's Phone or Email associated with the Username field.
6. Enable the reCAPTCHA checkbox indicating I am not a robot.
7. Follow any human verification steps prompted by the reCAPTCHA box.
8. Select Continue.

• If the provided information matches the information on file and the account is not locked out, the system sends a One-Time, four-digit Passcode by email, text, or phone call. One Time Pass Codes are not sent until the user is no longer locked out, which is typically five minutes.
• A user will only receive One Time Password Reset emails if that user has populated Reset Challenge Questions.
• If a user does not have populated Challenge Questions, then that user will not receive a One Time Password for security purposes.

1. Enter One-Time Passcode.

• One-Time Passcodes are valid for 30 minutes and go to the user's phone or email address.
• Only registered users with a valid phone or email address saved in the system can reset the account password.
• Response time for passcode text or phone call varies depending on cell carrier.

1. Select Continue.
2. Respond to the login challenge question with the appropriate response (if applicable).
3. Select Continue.
4. Enter the New Password.

• Passwords are case-sensitive.
• Passwords must be eight to 72 characters in length, must not be duplicates of any of the previous four passwords and must include two of the following three items:

1. One or more numbers.
2. One or more uppercase letters and one or more lowercase letters.
3. One or more non-alphanumeric characters.
4. Enter Password a second time to confirm.
5. Select Finish.